PAYBACK

PAYBACK, India’s largest and one of Europe’s most successful loyalty programs. With PAYBACK you get lots of advantages on your daily shopping. Earn PAYBACK points on everyday purchases at many partners and redeem them for great rewards. Be a part of this free loyalty program. 1.What is PAYBACK ? a. PAYBACK is a unique loyalty program that lets you earn points for the daily activities you do, like refueling, traveling, shopping, eating out, watching movies, flying etc. b. You can earn points by swiping your PAYBACK card at the time of payment with our participating partners be it cash, cheque, credit or debit card. c. Points earned can be redeemed against fabulous rewards from the PAYBACK rewards catalogue or at PAYBACK’s various in-store/retail store partners and online partners. 2. What are the benefits of PAYBACK? a. PAYBACK is a multi partner rewards program where several merchants have come together to reward the customers for their continued relationship. b. It has a huge network of partners at national, regional and local levels. c. Members can accumulate points at a faster rate irrespective of their payment mode – cash, credit/debit card, or cheques across all the enrolled partners. d. PAYBACK points earned by a member across the various partners in the network get accumulated under the same membership account thus ensuring the member accumulates points at a faster pace e. Accumulated points can be redeemed against an extensive reward catalogue with a variety of rewards to choose from. The points can also be used as a payment option at many PAYBACK partners. 3. What are my eligibility criteria to become a member of PAYBACK? The eligibility criteria to become a PAYBACK member are: a. One should be above the age of 18years; and b One should have a mailing address in India 4. What is a PAYBACK card? a. A PAYBACK card is your membership card to the PAYBACK loyalty program b. It uniquely identifies every member with his/her membership/card number c. It is not a payment instrument like credit or debit cards d. It enables you to earn points from our various partners 5. How can I get a PAYBACK Card / Membership? You can get a free membership by enrolling into the PAYBACK program on our website. You would get a unique 16 digit card number. A new card will be shipped to you within 14 working days. You can also collect your PAYBACK card across the counter in any of the retail stores enrolled with PAYBACK. 6. How long is my PAYBACK Card valid? PAYBACK membership card is valid for lifetime. However if you have the old i-mint card, it is valid for 10 years only. You can call us and request for a new PAYBACK card, which will be valid for lifetime. 7. How do I earn PAYBACK points? Earning PAYBACK points is easy. After you get your PAYBACK card number: a. Spot the PAYBACK logo at the transacting outlet or visit our online partners to earn points by quoting the PAYBACK card number. Please visit our website to know more about our participating partners b. Please allow a maximum time period of 45 working days for points to get credited to your PAYBACK membership account. c. You can make use of our power of multiplicity benefit by making transaction with different partners from a same source and yet earn points from all of them. For Eg: If you book for an air ticket through www.makemytrip.com and make the payment using your ICICI BANK Credit or Debit card, you are eligible to earn points from both the partners on the same transaction as they are participating partners with PAYBACK. 8. How do I login to my new PAYBACK account? Log on to www.payback.in and enter your 16 digit PAYBACK Number / Username to view your points balance and activate coupons. To update your profile or redeem PAYBACK points, please enter your 4-digit PIN. PIN is a 4 digit numeric value which needs to be typed in to access your PAYBACK account. For all the existing PAYBACK account holders, PIN will be set to your Date of Birth (DDMM – Date & Month) as shown in the example below. You will have to change your default PIN/DDMM to a new PIN on your first login. Example: Registered DOB with PAYBACK – 6th May 1985 Default PIN – 0605 9. Why should I register my PAYBACK Card? You should register your PAYBACK card to avail all the benefits of the program. Once registered, you will be able to check your point balance and you will be able to redeem your PAYBACK points for rewards from our website. To register please visit our website. 10. How can I redeem my PAYBACK points? a. Identify the product from the rewards catalogue on our website and then you can either redeem your PAYBACK points on our website or call our Contact Center and mention the item code of the product. b. Or, you can redeem your PAYBACK points to make payments at our PAYBACK retail store partners who accept redemption at the store. c. Or, you can redeem your PAYBACK points to make payment at our PAYBACK online redemption enabled partners 11. How do I register online? a. Visit our website www.payback.in b. Enter your 16-digit PAYBACK card number into the top right corner login box and click Login. c. You will be taken to the registration page. Complete the registration form with your personal details to register and use your PAYBACK account. 12. What is the benefit of using the online account? a. View and manage your PAYBACK points online b. View and edit your personal details c. Access our rewards catalogue and place redemption orders online d. Contact us directly via our Website 13. Who are our partners? We are tied up with 4 national partners –Big Bazaar, ICICI Bank, HPCL and www.makemytrip.com and many more partners in your city and online. To get more information, please visit the Partners section on our website. 14. How can I locate the store details of partners who are tied up with PAYBACK? Finding our partner stores is very easy, Go to Partner search, type location or category or partner name to know the outlets you are looking for. For e.g. Type 'Bangalore' to know local partners in Bangalore. 15. How can I keep a track of my PAYBACK points? You can track and manage your PAYBACK points by registering on our website or by calling our Contact Center or by sending SMS PBBAL < space > < last four digits of your PAYBACK card number > to 9212146468 from your registered mobile number(National SMS charges apply) 16. What is the number of your Contact Center and what are their working hours? PAYBACK Contact Center Number: 1860-258-5000 (Local call charges apply) PAYBACK Contact Center is open from 10:00 AM to 9:00 PM. 17. What information is available on my PAYBACK card? PAYBACK card will have the following information, . 16 digit card number . PAYBACK Contact Center Details . Barcoding of the card information In addition to the PAYBACK card, we also have partner branded cards. For more details please visit our website. 18. I did not receive my PAYBACK card a. You might not have received your PAYBACK card due to either of the following reasons, . Card is returned to us due to incorrect address, your unavailability at the address etc. . Card is delivered to the wrong person, . We do not have your complete address details. a. To get a card, please visit the selected partner outlets and pick a PAYBACK card b. You can also log on to www.payback.in and enroll for a PAYBACK card 19. What happens if I lose my PAYBACK card? a. The member must report the lost card details to the PAYBACK Contact Center. Once a card is reported lost, it will be blocked and under no circumstances will it be unblocked. b. A fresh card can be issued to member only when he / she verifies the other details of the account by calling up the Contact Center. In case the member fails to verify the details, the right of refusal for issuing the fresh card will remain with LSRPL No claims on such cases will be entertained. c. Members must call up the Contact Center to request for a fresh card. 20. Can I get a replacement card if my card is damaged? You can place a request for new card by calling our Contact Center 21. I have received a PAYBACK card from one of your partner outlet. It does not have my name embossed on it. Can I get a personalized PAYBACK card? We do not have an option for personalization of PAYBACK cards. 22. What kinds of products are available to redeem my PAYBACK points? You can choose rewards from a wide variety of categories from the PAYBACK rewards catalog Each reward requires a certain number of points available in your account to redeem.. You can choose the reward corresponding to the available points in your account and place the redemption order. 23. How long will it take to receive the product after placing the redemption order? We will make our best efforts to ensure that the products ordered reaches your mailing address in 10 working days, unless there is a delay due to conditions beyond the control of LSRPL 24. What if in case I receive a wrong or damaged product? This would not occur as we always commit ourselves in delivering the right product. If in case it happens, you can call our Contact Center within 7 days from the receipt of the product and we would re-ship the right product to your mailing address. 25. I am a Jet Privilege Miles member. Can I convert my PAYBACK points to Jet Privilege Miles? Yes you can. Please call our Contact Center to place the redemption order. 26. I am a King Miles member. Can I convert my PAYBACK points to King Miles? Yes you can. Please call our Contact Center to place the redemption order 27. I am an Amway member. Can I convert my PAYBACK points to Amway Points? Yes you can. If you have an Amway Membership and Amway ICICI BANK Co-branded Credit Card, you can call the Contact Center to place the redemption order. 28. Can I use my PAYBACK points to fill fuel? You can redeem your PAYBACK points for HPCL InstaFuel card available in our redemption catalogue. This can be used as a mode of payment at all the HPCL fuel stations nationwide. 29. Since I am using the HPCL InstaFuel card in the HPCL fuel stations, will I be charged a surcharge for the transaction? LSRPL will not charge you if you use your HPCL InstaFuel card. If the HPCL InstaFuel Card is swiped at the ICICI terminals, there will be no surcharge levied on the transaction by your bank. If swiped at the Non-ICICI terminals, there will be a surcharge levied on the transaction by your bank. Please read all the terms and conditions you have received with your HPCL Insta Fuel Card for more details. 30. How will I know the balance currency left in HPCL InstaFuel card after transactions? HPCL InstaFuel card is powered by one of our national partner – ICICI Bank. To know the balance in your HPCL InstaFuel Card, you can contact the ICICI Bank customer care and quote your 16 digit HPCL InstaFuel card Number. 31. Will I earn points in my PAYBACK account even if I use the HPCL InstaFuel card as mode of payment? Yes, if you use your PAYBACK card during the payment transaction with the select HPCL outlets which are tied up with PAYBACK, you are eligible to earn points irrespective of the mode of payment. To know the location of HPCL fuel stations in your area, please visit our website – www.payback.in and check for HPCL outlets in “Partner Search” or call our Contact Center. 32. What happens if I lose my HPCL InstaFuel card? Please call the ICICI BANK Customer Care number to block your card. Then call PAYBACK Contact Center for a replacement card. 200 PAYBACK points will be deducted for the same. 33. After the currency in my HPCL InstaFuel Card is exhausted, can I reload the card with more money? Unfortunately, we do not have the option to refill the HPCL InstaFuel card. You will have to order for a new HPCL InstaFuel card once the currency is exhausted in the old card. 34. What is the maximum value the HPCL InstaFuel card can be loaded for? You can load the HPCL InstaFuel card for a maximum value of Rs. 5000 35. Can I cancel my redemption order? If yes, what is the timeframe? Orders placed through PAYBACK can be cancelled only by calling the Contact Center within 24 hours from placing the order. Contact Center operates from 10:00 AM to 9:00 PM. 36. Should I pay the Octroi or entry tax or any other charges when the product is delivered? www.RPBROTHERS.in No, the product is shipped to your mailing address Free of Cost. There is no need to pay any charges for the product at the time of its delivery. If you are asked to pay any extra charges, please do not accept the product and call our Contact Center 37. Can I request the product to be shipped to an alternate mailing address? Yes you can, you can login to our website www.payback.in and update your mailing address and place a redemption order, else you can also call our Contact Center to place a request. 38. What should I do if I face any difficulty in redeeming my points through the PAYBACK Instore Redemption or PAYBACK Online Redemption option? If you face any difficulty, please call our Contact Center for further assistance. 39. How can I cancel my PAYBACK membership/account? A member may terminate his/her PAYBACK membership by calling the Contact Center and requesting for termination. Post cancellation of membership the PAYBACK points already earned and to be earned will continue to be purged and not refunded back to the member. Therefore, please ensure to redeem your points before cancelling the membership. 40. How to reactivate my account? Your account can be reactivated within 30 days from the date of cancellation by calling our Contact Center and placing a request for the same. 41. If I have multiple PAYBACK accounts do I have an option to merge it? If yes, what is the process? Yes, your multiple PAYBACK accounts can be merged based on certain defined guidelines. To know more about this, please call our Contact Center 42. How to update my information? You may update your information through any of the following channels: a. Register yourself on our website and get access to update your information instantly b. You may also call our Contact Center and place a request for updating your information and within 2 working days your information will be updated 43. How can I get a new PIN? If you would like to change your existing PIN – a. Login to your PAYBACK account. b. Go to My Account page. c. In the left column, click on Change PIN www.Ramkidth.blogspot.in If you have forgotten your PIN – a. You can call our Call Center and request for a PIN reset 44. Can I transfer my PAYBACK account to another person’s name? Once PAYBACK membership is issued to an individual the same cannot be transferred to anybody. 45. What happens to the PAYBACK account after the member is deceased? Upon the death of a member, his/her PAYBACK membership account will be closed and all outstanding PAYBACK points will expire. 46. When will my PAYBACK points expire? PAYBACK points will expire in 3 years from the date they are earned. 47. Is there a limit on earning points? PAYBACK point earning is dependent on the partner. To know more details please visit our website 48. My PAYBACK points have not been credited. Please write to us through the Contact Us page from our website or you may call our Contact Center to register your request. Your query will be addressed within 15 days 49. WHY is i-mint rebranding? PAYBACK brings in international expertise as one of Europe’s most successful loyalty programs. During the research the respondents also saw PAYBACK as a “fit” for a loyalty program. 50. From when will the new name PAYBACK be effective? i-mint was called PAYBACK since July 2011. 51. What is the role of ICICI Bank going forward? ICICI Bank is still one of our preferred partners and members using the ICICI Bank Debit & Credit Card will still earn points in the same manner and on the same terms and conditions as those offered before i-mint became PAYBACK. 52. Will I still earn PAYBACK points on my ICICI Bank card payments? Yes, absolutely you will continue to earn i-mint points on your ICICI Bank card payments 53. What would be changing along with the Name? What does PAYBACK have new to offer? You will have the same benefits from PAYBACK as you received from the i-mint program along with many additional benefits than before. Please refer to our website for more details. 54. Is my data secured with you? The company behind PAYBACK in India will remain Loyalty Solutions and Research Pvt. Ltd. – the same company that has been managing your data so far. Please feel assured your data is safe with us and we will still abide by Indian laws. Please refer to the privacy policy on our website for more details. 55. Will this new membership be accepted internationally on PAYBACK Network? Currently, this is not possible. The new PAYBACK membership is exclusive in India. 56. What would happen to my existing i-mint points? Your i-mint points has been renamed as PAYBACK points from July 2011 onwards. Apart from that there will be no changes in the way you use your i-mint/PAYBACK card. 57. Would my existing i-mint card stop working? If so, how do I transfer points from i-mint card to PAYBACK card? Your i-mint card will still be valid. There will be no change in the way of earning or redeeming your i-mint points. Please Contact Us for points transfer from i-mint to PAYBACK. 58. How would the process for earning and redeeming points differ from the current process? There will be no change in the way you have been earning your i-mint points. The procedure to redeem your points also remains the same. 59. How would the process for earning and redeeming points differ from the current process? No. The point earning structure will be the same as the i-mint program.